Description
New England Resident Service Coordinators, Inc. (NERSC) Location: Remote (New England preferred) Travel: 10–15% annually Reports to: Executive Director Supports: 20–25 Conference Volunteers + Contractors
This position will begin as a part-time position with the intention to become full-time in 3-6 months.
About NERSC
New England Resident Service Coordinators, Inc. (NERSC) is a nonprofit organization dedicated to strengthening the Resident Service Coordinator (RSC) profession and the broader housing community. NERSC provides high quality, federally compliant training and hosts one of the largest annual gatherings of RSCs in the country. Our annual conference is the organization’s primary revenue source and a cornerstone of professional development for Service Coordinators across New England.
What is a Resident Service Coordinator?
A Resident Service Coordinator (RSC) is a housing-based professional who connects residents—often older adults, people with disabilities, or families living in affordable housing—to essential services and supports. RSCs help residents navigate healthcare, benefits, transportation, food access, crisis intervention, and community engagement. Their work is vital, relationship driven, and deeply impactful.
Position Summary
The Event Manager supports the planning, coordination, and execution of NERSC’s annual in person conference, virtual conference, and year-round educational events. This role is ideal for someone who is highly organized, detail oriented, and energized by logistics, timelines, and smooth execution.
The Event Manager works closely with the Executive Director and plays a key role in coordinating volunteers, managing event operations, and ensuring a positive experience for attendees, speakers, and partners. As part of a small nonprofit team, the Event Manager participates in “all hands on deck” periods during conference preparation and wrapup.
This is a remote position with moderate travel for conferences and site visits.
Key Responsibilities
1. Conference & Event Logistics (Primary Responsibility)
Support the planning and coordination of NERSC’s annual in person conference.
Manage logistics such as registration, room assignments, AV coordination, signage, materials, and vendor communication.
Assist with speaker coordination, session scheduling, and onsite support.
Help prepare runofshow documents, timelines, and checklists.
Provide onsite support during the conference, including volunteer coordination, attendee assistance, and troubleshooting.
2. Virtual Conference & Online Training Support
Assist with scheduling, hosting, and managing virtual conference sessions.
Coordinate with speakers, moderators, and tech support to ensure smooth delivery.
Support year-round webinars and online workshops, including registration and follow-up.
3. Volunteer Coordination
Help recruit, organize, and support 20–25 conference volunteers.
Prepare volunteer schedules, assignments, and training materials.
Serve as a point of contact for volunteers before and during the conference.
4. Communications & Administrative Support
Assist with conference communications, including emails, updates, and attendee information.
Support the development of conference materials such as programs, handouts, and digital content.
Maintain accurate records, lists, and event documentation.
Provide updates and materials for Board reports as needed.
5. Vendor, Sponsor & Exhibitor Coordination
Communicate with vendors, exhibitors, and sponsors regarding logistics and deliverables.
Track contracts, deadlines, and requirements.
Support sponsor recognition and exhibitor setup.
6. Evaluation & Continuous Improvement
Assist with post event surveys, data collection, and reporting.
Help identify opportunities to improve processes, attendee experience, and volunteer coordination.
7. Organizational Integration & Team Support
Learn all aspects of NERSC’s operations to support smooth coordination across programs.
Participate in organization wide tasks during peak periods (conference prep, closing, reporting).
Collaborate closely with the Executive Director and administrative team.
Requirements
Required
2–4+ years of experience in event coordination, program support, or nonprofit operations.
Strong organizational and project management skills.
Excellent written and verbal communication abilities.
Comfort with virtual event platforms (Zoom, Teams, etc.).
Ability to work independently in a remote environment.
Ability to travel 10–15% annually.
Ability to manage multiple tasks and deadlines with attention to detail.
Preferred
Experience coordinating volunteers.
Familiarity with human services, or adult education.
Experience with event management tools (Eventbrite, Cvent, CRM systems).
Interest in learning about the RSC profession and HUDaligned training requirements.
Core Competencies
Organization & time management
Communication & customer service
Volunteer coordination
Event logistics & operations
Problemsolving & adaptability
Collaboration in a smallteam environment
Attention to detail
Ability to stay calm under pressure
